1. SCOPE & CONSENT

By accessing or using the Platform, you consent to the collection and use of information as described in this Policy. Where required, explicit consent will be obtained (e.g., cookies, marketing).

2. INFORMATION WE COLLECT

a) Personal Information

• Name, phone number, email

• Billing and shipping address

b) Transaction & Order Data

• Order details, invoices, returns, refunds

c) Payment Information

• Processed via secure third-party gateways (e.g., Razorpay, banks)

• We do not store full card details

d) Device & Technical Data

• IP address, device type, browser, OS

• Log data, cookies, identifiers

e) Usage & Behavioral Data

• Pages viewed, clicks, search queries, time spent

3. PURPOSE OF DATA USE

• Fulfil orders and manage deliveries

• Provide customer support and dispute resolution

• Prevent fraud, abuse, and security threats

• Improve platform performance and user experience

• Comply with legal obligations

• Send service updates and (with consent) marketing communications

4. COOKIES & CONSENT MANAGEMENT

We use cookies and similar technologies for functionality, analytics, and (with consent) marketing.

Cookie Consent (GDPR-Style)

• A consent banner is shown on first visit

• Users can accept, reject, or customize cookie preferences

• Non-essential cookies activate only after consent

• Users can withdraw consent anytime via settings or browser controls

5. SHARING & DISCLOSURE OF DATA

We may share data with:

• Sellers (for order fulfilment and after-sales service)

• Logistics partners (delivery and returns)

• Payment gateways/banks (transaction processing)

• Service providers (hosting, analytics, communications)

• Government/legal authorities (where required by law)

We do not sell personal data to third parties.

6. DATA SECURITY

• We implement reasonable administrative, technical, and physical safeguards

• Encryption and access controls are used where appropriate

• No system is completely secure; users must protect account credentials

7. DATA RETENTION

• Data is retained only as long as necessary for business and legal purposes

• May be retained for tax, fraud prevention, audit, and dispute resolution

Data Deletion Timeline

• Verified deletion requests will be processed within 30 days, except where retention is legally required

8. USER RIGHTS

Subject to applicable law, users may:

• Access and update personal data

• Request deletion of account/data

• Withdraw consent for certain processing

• Opt-out of marketing communications

Requests can be made via the contact details below.

9. MARKETING COMMUNICATION & OPT-OUT

• Users may receive transactional messages (order updates, security alerts)

• With consent, users may receive promotional emails/SMS

• Users can opt-out anytime by:

  • Using the unsubscribe link in emails

  • Contacting support

Transactional messages cannot be opted out of.

16. GRIEVANCE OFFICER

Name: BALAGANAPATHY RETAILZ SHOP
Email: balaganapathyretailzshop@gmail.com
Response Time: Within 48 hours

17. POLICY UPDATES

We may update this Policy from time to time. Material changes will be notified where required. Continued use indicates acceptance.